Privacy Policy
Effective Date: 27 May 2026 Version: 1.0 Owner: Altara AI · Part of the Navigate Compliance Group (Pty) Ltd
1. Introduction
Altara AI respects your privacy and is committed to protecting personal information in accordance with applicable privacy, data protection, and information governance laws and principles.
This Privacy Policy explains how Altara AI collects, uses, processes, stores, and protects information when users interact with our websites, platforms, AI systems, products, and services.
By using Altara AI services, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
Altara AI may collect:
2.1 Personal Information
Including:
- Name and surname
- Contact information
- Email address
- Organisation details
- User account information
- Communications and submissions
2.2 Technical Information
Including:
- IP addresses
- Browser information
- Device information
- Usage analytics
- Cookies and session data
- Platform interaction logs
2.3 Uploaded Content
Users may upload:
- Documents
- URLs
- Images
- Reports
- Screenshots
- Risk assessment information
- Compliance information
for AI-assisted analysis.
3. Use of AI Systems
Altara AI uses AI-assisted technologies to:
- Analyse documents and information
- Generate summaries
- Produce trust indicators
- Detect potential scams or fraud risks
- Support governance assessments
- Generate AI-assisted recommendations
AI outputs are probabilistic and may not always be accurate. Users must independently validate outputs before reliance or implementation.
4. Human Oversight
Altara AI follows Human-in-the-Loop governance principles.
AI systems are intended to support — not replace — human judgment.
AI-generated outputs may be reviewed, monitored, validated, or overridden by authorised personnel where appropriate.
5. How We Use Information
We may use information to:
- Provide services
- Operate AI systems
- Improve platform functionality
- Enhance security
- Detect fraud and abuse
- Conduct analytics
- Respond to enquiries
- Support compliance and governance activities
- Improve AI model performance where legally permissible
6. Legal Basis for Processing
Where applicable, Altara AI processes information based on:
- User consent
- Legitimate business interests
- Contractual necessity
- Legal obligations
- Fraud prevention and security purposes
7. Data Sharing
Altara AI does not sell personal information.
Information may be shared with:
- Service providers
- Cloud hosting providers
- Technology partners
- Professional advisors
- Regulators or authorities where legally required
subject to appropriate safeguards.
8. Data Hosting and International Transfers
Altara AI utilises cloud infrastructure and technology services provided by Amazon Web Services (AWS) and other approved service providers to host, process, store, and secure data.
Depending on the nature of the services provided and the geographic configuration of infrastructure environments, information submitted to Altara AI platforms may be processed or stored in data centres located in multiple jurisdictions, including jurisdictions outside the user's country of residence.
Altara AI seeks, where reasonably practicable, to utilise reputable cloud providers and implement appropriate technical and organisational safeguards designed to protect information during storage, transmission, and processing.
Cross-border data transfers may occur for purposes including:
- cloud hosting,
- backup and disaster recovery,
- cybersecurity monitoring,
- infrastructure resilience,
- technical support,
- platform operations,
- AI processing services,
- and systems administration.
Altara AI does not guarantee that data will remain exclusively within a single jurisdiction unless expressly agreed in writing as part of a dedicated enterprise or regulated hosting arrangement.
Users acknowledge that the use of cloud-based services may result in international data transfers and processing across multiple geographic regions.
Where required, Altara AI may support regional hosting configurations, tenant isolation, data residency considerations, encryption controls, and client-specific governance requirements subject to commercial and technical feasibility.
9. Data Security
Altara AI implements reasonable technical and organisational safeguards to protect information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no system can guarantee absolute security.
10. Retention
Information is retained only for as long as reasonably necessary for:
- Operational purposes
- Legal obligations
- Security purposes
- Governance and audit requirements
- Dispute resolution
11. Cookies and Analytics
Altara AI may use cookies and analytics technologies to:
- Improve user experience
- Monitor platform performance
- Understand usage patterns
- Enhance security and functionality
Users may manage cookie preferences through browser settings where applicable.
12. User Responsibilities
Users must ensure that:
- Uploaded information is lawful
- They have appropriate authority to upload documents
- Sensitive information is handled responsibly
- AI outputs are independently validated before reliance
13. Third-Party Services
Altara AI platforms may integrate with third-party technologies or services.
Altara AI is not responsible for the privacy practices of third-party platforms or external websites.
14. Your Rights
Subject to applicable law, users may have rights relating to:
- Access
- Correction
- Deletion
- Objection
- Restriction of processing
- Data portability
Requests may be submitted through the contact details below.
15. Policy Updates
This Privacy Policy may be updated periodically to reflect:
- Regulatory developments
- Technology changes
- Operational requirements
- AI governance enhancements
Updated versions will be published on applicable platforms.
16. Contact
Altara AI Digital Trust and AI Governance Part of the Navigate Compliance Group (Pty) Ltd Johannesburg, South Africa Website: www.altaracore.ai